Pre arrival COVID-19 update

Pre arrival COVID-19 update

In order for us to protect you and our staff involved in the preparing and cleaning of our property for other guests we are providing the following information to you;


It should be noted that Applicants / Tenants/ Guests are to adhere to Covid 19 Government Regulations and Restrictions .

Whilst we are enjoying the lifting of restrictions associated with Covid 19, we remind mindful of industry guidlines and cleaning protocol here at Hurstone..

Check In and Check Out Times 

Standard times are 4pm arrival. 10am departure. Any variation needs to be agreed to in writing . These times need to be adhered to avoid ‘crossover' . Preparation is being carried out on the day of arrival and a cleaning team will be arriving at a prompt 10am on departure days so that they can work their magic.

During Your Stay 

NO visiting guests are permitted to visit the property or garden  without permission . Owners should be notified of any services and or deliveries ( including caterers) during your stay. This is a standard request, it is however of particular significance given that while we are living with Covid we should continue to be cautious and respectful of others.

We request all guests to only attend if they are fit and well and showing no signs of Covid-19. 

  • When washing kitchen and dining equipment remember to use hot water, check that the dishwasher is at an appropriate setting (60 + degrees).
  • Guests are expected to wash hands regularly, use handsanitiser, wipe surfaces and maintain good hygiene while staying to help mitigate the risk . 

Departure Check List 

Please leave damp towels and bathmats in bathtub/shower tray and used tea towels and oven gloves in the washing machine. Please leave the bed with bedding/quilt over the foot of the bed to commence airing ahead of cleaners stripping the bed. 

 We ask that rubbish is bagged and removed from the property (Including kitchen bins, paper waste bins, bathroom bins, please double check for any stray tissues!)

Please remove ALL food and any items you have bought into the property.

Weather permitting, please leave a couple of windows slightly open (fixed open by using lever)  also bedroom doors and other internal doors to be left open using their door stops or hooks. 

Please depart on time to avoid 'crossover' as the cleaning team arrive prompt at 10am to work their magic (or the agreed deaparture time) 


General Information

For us to be able to minimise the risks and to try to provide a safer environment:

We recommend that guests Lateral FlowTest ahead of their stay for the safety of those in their group. Please note that this is merely a recommendation.

  • On arrival days Chrys (or the 'on duty'  housekeeper), who will be there to welcome/ 'meet and greet'  and is more than happy to wear a mask on request.
  • Engineers and call out staff may not be able to attend the property during occupation, should a visit be necessary, where possible we will do our best to assist at a safe distance.
  • We recommend washing your hands frequently when coming and going from the property. Some hand sanitiser, soap and cleaning products are provided; more may be required for all of your needs. 
  • It is asked that guests remove shoes when inside the property. Boot 'trays' are provided.

Booking Conditions and Information 

  • It is a good idea to bring test kits with you, a first aid kit to include paracetamol and thermometer. 
  • You will ensure your vehicle(s) are full with fuel in case you need to return home unexpectedly, it is advised that you have a contingency plan should anyone in your group fall ill. It may be someone other than you needs to be insured to drive in the event you are unable to.
  • We expect all our guests to follow the Government Guidelines. As these may change, it is expected that guests adhere to updated restrictions both local and national.

We rely on your full co-operation to ensure we can continue to operate, keep all of our staff safe and other holiday makers too.

Whilst we cannot guarantee properties are free from infection, we would like to let you know that each of our property owners/managers have been informed of all latest Government Protocols on property preparation to help minimise risk. Property owners carefully follow cleaning protocol and have risk assesments in palce which include Covid safe practice. 

The owners and the property management team do not accept any liability for any member becoming ill while on holiday, as the virus has an incubation period of 14 days this could have been contracted prior to your stay.

Thank you for your support and help in trying to keep properties safe for you and others, we hope you have a pleasant and restful stay.