Hurstone - House Rules

Hurstone - House Rules

These House Rules apply to all bookings for Hurstone, made via the website, by phone or through agency websites. This is in addition to, and does not replace, our Booking Terms and Conditions. Please read our Booking Terms and Conditions and these House Rules carefully as they form part of the contract between the Lead Booker (“You/Your/Lead Booker”) and the Owner of the Property. 

Defined terms used in these House Rules will have the same meaning as in the Booking Terms and Conditions unless otherwise specified.

General Rules

  • There is no charge for extra children under the age of 2 for any Booking, although this is restricted to a maximum of two unless arranged directly with the Owner and is subject to maximum occupancy restrictions;
  • The Property Description states the maximum number of persons permitted to occupy the Property at any time, subject to any overriding government restrictions;
  • No smoking or vaping is permitted within the Property and You agree not to smoke or vape at the Property;
  • Candles must not be used at the property;
  • You must dispose of all waste properly in the bins provided, including, recycling, food waste and general waste. Any Hazardous waste such as batteries should be taken with you for appropriate disposal.
  • There are no Electric Vehicle Charging points at the property but you MUST NOT use outdoor plugs or cables run from the house for the purpose of charging electric vehicles (see Hurstone – Electric Vehicle Charging);
  • You must not cause a nuisance or disturbance to neighbouring properties or behave in an unreasonable way. You must not play music outside; playing music or making a noise which is clearly audible in nearby accommodation is not permitted after 11.00pm;
  • No subletting of the Property, in part or full, is allowed, unless in total agreement with the Owner at the time the Booking is made;
  • You must only allow Your Booking Group in the Property during the Stay unless agreed otherwise in writing by the Owner;
  • You must alert the Owner via the telephone numbers given in the check-in information at the earliest convenience of any issue with the Property, facilities, grounds or equipment. If the Owner has not been contacted during the Stay and provided with a chance to ‘make right’ any issues, then if an issue or complaint is made after the Stay You do not have the right to compensation of any kind;
  • You acknowledge although the Property is described as having WiFi/ an internet connection, speeds and coverage can vary in rural areas. You and Your Booking Group must not use the internet for illegal purposes. The Owner will not be held responsible for limited WiFi or mobile phone signal in the property and cannot guarantee signal or connection;
  • No fireworks or sky lanterns shall be used at the Property or in the surrounding area;
  • No drones are to be used at any time at any Property;
  • No disposable barbecues shall be used at the Property or in the surrounding area;
  • You agree to take good care of the Property and leave it in a clean and tidy condition at the end of your Stay (We reserve the right to charge for extra cleaning if needed). See Your Departure From Hurstone;
  • You agree not to use any amplified equipment other than that provided;
  • You agree not to bring balloons containing glitter to the property and that you will not cause damage in any way by sticking banners and decorations to the walls, fixtures or furnishings.
  • You agree to be considerate of any neighbours during your stay and to keep noise levels to a minimum after 11pm; 
  • You agree not to cook anywhere at the Property other than in the designated kitchen and barbecue areas;
  • You agree not to bring any pets to the Property unless previously agreed in writing with the Owner and included in the Booking Form and/or Booking Confirmation.

Rules For Use of Leisure Facilities 

You agree:

  • That every care should be taken when around or using the hot tub;
  • That You and Your Booking Group will shower prior to entering the hot tub to ensure no foreign items enter the hot tub that will cause damage to the facility or the water;
  • Fake tan, sun tan lotion, body lotions and moisturisers should not be worn when in the hot tub as they can cause issues with water quality. No compensation will be given if facilities stop working or become unusable and these, or similar, are found to be the cause;
  • That all costumes or clothing is chlorine protected to prevent fading or damage. The costumes or clothing must be rinsed after every use. The Owner will not be held responsible for items that are damaged;
  • To make sure that the hot tub cover is always replaced after use to retain the heat;
  • To note that the cover must be completely removed and that it is dangerous to be in the water with the cover on or partially on;
  • That hot tubs should not be used by children under 16 or by pregnant women. Doctor’s advice should be sought prior to using if on medication;
  • Guests should ensure that they take breaks regularly when using the hot tub to avoid dehydration. We recommend taking a break every 20 minutes to re-stabilise core temperature;
  • Not to take any glass items near the hot tub area;
  • No food or drink should be taken into the hot tub or surrounding area;
  • To behave in such a manner as not to disrupt the enjoyment of other people staying in the near vicinity or prejudice the reputation of the Owner of the property;
  • Any damage to the hot tub arising out of misuse or as a result of negligence and/or failure to follow the instructions herein will be chargeable to You. 
  • To use the hot tub at your own risk;
  • That in addition to these conditions You will follow any guidance at the Property that the Owner has provided and will ensure that Your Booking Group adhere to any further guidance; 
  • That The Owner does not accept any responsibility for illness, injury, reaction or condition resulting in using the hot tub;

Property Specific Terms

1. Note that the Property has CCTV covering the entrance gate, back gate, parking area and the garden at the front of the house. This has been installed to protect the health and safety of guests and staff, to protect and manage the properties, and for quality control purposes. By making a booking you agree to the use of CCTV on and around the premises. See Hurstone - CCTV and Noise Monitors;

2. Note that the Property has noise monitors installed in the games room and drawing room. This measures volume levels and allows us to respond to any noise nuisance without disrupting your stay. Please be assured that noise monitors comply with all privacy regulations and are only placed in communal areas. They do not record sounds or conversations, but only measure and respond to decibel levels. By making a booking you agree to the use of noise monitors at the property.

Restricted Mobility Applicants: 

Where the access to, layout or other physical feature of the property may be reasonably foreseen to cause individuals with restricted mobility difficulties the Owner has endeavoured to ensure that the information provided in respect of the Property has made this clear. You are required to inform Us in writing on submission of the Booking Form of the requirements of any individual due to be residing at the Property during the Stay with regard to any restricted mobility issues that may exist.

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